Privacy Policy

This Privacy Policy explains how Dunhill Lily ("the Site", "we", "us", or "our") collects, uses, and shares personal information when you visit our website, use our services, or buy through our store.

Throughout, "you" and "your" mean anyone who visits our site, uses our services, contacts us, or makes a purchase. By using our website and services, you confirm you've read and understood this policy and agree to your information being handled as described. If you don't agree, please don't use our website or services.

Updates to This Privacy Policy

We may revise this policy from time to time to reflect changes in how we operate, in the law, or in how we handle data. When we do, the updated version goes live here with a new revision date, and where the law requires it we'll take extra steps to flag significant changes.

Collection and Use of Personal Information

To run our store and provide our services, we gather personal information from various sources. What we collect depends on how you interact with the site. We may use it to provide products and services, process orders and payments, stay in touch, improve how the site works, meet legal obligations, and keep the website and its users secure.

Types of Personal Information We Collect

What we collect may identify you directly, or be information that can reasonably be linked to you.

Information You Provide Directly

As you use the site or our services, you might share things like:

Full name
Email address
Phone number
Billing address
Shipping address
Payment confirmation details
Account login details
Messages with our support team

Some features only work if certain details are provided. Choosing not to share them may limit what you can do on the site.

Automatically Collected Information

When you browse, some information is gathered automatically through cookies, pixels, and similar tools. This can include device information, browser type, IP address, network details, how you use the site, and how you interact with pages and services. It helps us understand how the site performs and improve the experience.

Information Received from Third Parties

We may also receive information about you from partners or service providers who help us operate, including e-commerce platforms such as Shopify, payment processors, marketing and analytics providers, and logistics partners. Payment providers collect payment details (such as card or bank information) directly to process transactions. Anything we receive is handled in line with this policy.

How We Use Your Personal Information

Providing Products and Services

We use personal data to process purchases, manage accounts, ship orders, handle returns and exchanges, and communicate about transactions. Shopify may also process certain information to support checkout and related services under its own policies.

Marketing and Advertising

Where your consent is required, we may send marketing messages by email, SMS, or other channels. We may also use certain information to tailor advertising and improve campaigns on our own site or on third-party platforms.

Security and Fraud Prevention

We may use personal information to spot suspicious activity, investigate fraud, or protect our services and users. Keeping your login details confidential is your responsibility — if you think someone has accessed your account without permission, contact us right away.

Customer Support and Service Improvement

We use personal information to answer questions, offer help, and improve what we do, keeping the experience reliable and building a better relationship with the people who use our site.

Cookies and Tracking Technologies

Like most websites, ours uses cookies and similar technologies. They help us improve how the site works, remember your preferences, understand how the site is used, and boost performance.

You can read more about Shopify-related cookies here:
https://www.shopify.com/legal/cookies

Most browsers accept cookies automatically, but you can change your settings to block or delete them. Turning cookies off may affect how parts of the site work. Our website doesn't currently respond to "Do Not Track" browser signals.

For more on Do Not Track:
http://www.allaboutdnt.com

Disclosure of Personal Information

In some situations we may share personal information with third parties where it's needed to run our services — including payment processors, shipping and fulfilment partners, customer support providers, analytics providers, and marketing partners. We may also share it where the law, a legal process, or a regulator requires. Information may be shared within our company structure or with affiliates where needed for business operations.

Third-Party Websites

Our site may link to external websites or services we don't operate. If you follow a link elsewhere, we'd encourage you to read their privacy policy and terms. We're not responsible for the privacy practices or content of third-party sites.

Children's Privacy

Our services aren't aimed at children, and we don't knowingly collect personal information from anyone under 16. If a parent or guardian finds that a child has given us personal information, they can contact us to have it removed.

Data Security and Retention

We put appropriate security measures in place to protect personal information against unauthorised access, misuse, or loss. That said, no system is ever completely secure, and we can't guarantee absolute protection for information sent over the internet. We keep personal data only as long as we need it to maintain accounts, provide services, meet legal requirements, resolve disputes, and enforce our agreements and policies.

Your Privacy Rights

Depending on where you live, you may have certain rights over your personal data. For customers in Australia and New Zealand, these fall under the Australian Privacy Act and the New Zealand Privacy Act 2020, and may include:

The right to access the personal information we hold about you
The right to request deletion of your personal information
The right to correct inaccurate data
The right to data portability in certain cases
The right to restrict processing of your information
The right to withdraw consent where consent is what we rely on

You can also unsubscribe from marketing messages using the link in our emails. Please note that essential messages about your orders or account may still be sent even after you opt out of marketing.

Exercising Your Rights

To exercise your privacy rights, contact us using the details below. To handle your request, we may need to confirm your identity by asking for certain information. Where the law allows, an authorised representative can make a request on your behalf.

Complaints

If you believe your personal information hasn't been handled properly, please contact us directly. Depending on where you live, you may also have the right to lodge a complaint with your local privacy regulator — in Australia, the Office of the Australian Information Commissioner (OAIC), or in New Zealand, the Office of the Privacy Commissioner.

Data Processing Location

Personal information collected through our website may be processed and stored outside your country of residence, including in the United States. By using our services, you acknowledge your information may be transferred to and processed in those locations, in line with applicable laws and this policy.