Terms & Conditions
This website is run by Dunhill Lily. Anywhere you see "we," "us," or "our" on this site, it refers to Dunhill Lily, along with the company operating this store, Sa Collective LLC.
By visiting this website or making a purchase through our store, you accept the Terms and Conditions ("Terms of Service") below. They apply to everyone who browses, shops, or otherwise uses the site. If you don't accept them, please don't use this website or the services offered through it.
1. Use of the Online Store
By using this website, you confirm you meet the minimum legal age where you live. If you're allowing someone underage to use the site, you confirm this happens with your permission and supervision.
You agree not to use the site or our products for anything unlawful or unauthorised. Any attempt to damage, disrupt, or interfere with how our services run or their security — including spreading malicious software or harmful code — is strictly forbidden. Breaking these rules can lead to your access being suspended or ended immediately.
2. General Conditions
We may decline or cancel an order where there's a genuine reason — such as suspected fraud, a technical fault, or misuse of the site. Payment details always travel over secure encrypted connections, though other information sent across the internet may not always be encrypted. No part of this website, its content, or its services may be copied, reproduced, distributed, sold, or exploited without our prior written permission.
3. Accuracy of Website Information
We aim to keep everything on the site accurate and current, but we can't promise it's always complete, correct, or up to date. Content here is for general information only and shouldn't be taken as professional advice. We may update, change, or remove content whenever needed.
4. Changes to Products, Services, and Prices
Prices and availability can change at any time without advance notice. We may also adjust, pause, or discontinue parts of the website or services where operational or technical reasons call for it.
5. Contract Formation
Displaying a product in our store isn't a legally binding offer to sell — it's a non-binding catalogue of what we offer. When you place an order by clicking "Buy" or "Checkout," you're making a binding offer to purchase. The automatic confirmation email doesn't mean we've accepted your order; the purchase contract becomes legally binding only once your order has shipped.
6. Warranty and Consumer Rights
Everything we sell is covered by the consumer protection laws that apply to you. Nothing in these Terms removes or limits any statutory rights you hold under applicable law.
7. Products and Availability
Some items are sold only online and may come in limited numbers. We do our best to show product colours and images faithfully, but what you see can vary with your screen or device. Where necessary, we may limit sales to particular people, regions, or jurisdictions. Products may also be changed or discontinued at any time.
Shipping Information
Orders are sent to you directly from our international fulfilment facility in Asia. Depending on the destination, import duties, customs charges, or taxes may apply. These are set by local authorities and remain your responsibility as the customer.
8. Billing and Account Information
When ordering, you agree to provide billing and account details that are accurate, current, and complete. We may review or cancel orders where the information looks incorrect, incomplete, or suspicious. If your details change, keeping them updated is up to you.
9. Third-Party Tools
The website may give you access to tools or services run by third parties, provided "as is" with no warranties or guarantees. Using any third-party tool is entirely at your own risk and discretion.
10. Links to External Websites
You may find links here leading to third-party websites or services. Dunhill Lily isn't responsible for the content, policies, or practices of those external sites. Anything you do with a third-party provider is strictly between you and that provider.
11. User Submissions
If you send us comments, feedback, ideas, or suggestions, we may use that content for our business purposes without restriction. You must not submit anything that breaches someone else's rights, infringes intellectual property, or breaks the law. You remain fully responsible for any content you share.
12. Personal Information
How we collect and use your personal data is explained in our Privacy Policy, which describes the way customer information is handled.
13. Errors and Omissions
Occasionally the site may contain typos, inaccuracies, or gaps — in product descriptions, pricing, or availability, for example. We may correct these and update the information at any time without notice beforehand.
14. Prohibited Activities
This website must not be used for anything illegal, fraudulent, misleading, abusive, or harmful. Any breach may result in your access being ended immediately.
15. Limitation of Liability
So far as the law allows, Dunhill Lily won't be liable for losses arising from your use of this website, or from being unable to use the services provided. Liability for minor negligence is limited to breaches of obligations essential to the contract. Your statutory consumer rights aren't affected.
16. Indemnification
You agree to indemnify and hold Dunhill Lily harmless against any claims, damages, or legal action arising from your breach of these Terms or unlawful use of the website.
17. Severability
If any part of these Terms is found invalid or unenforceable, every remaining part stays fully in force.
18. Termination
These Terms stay in effect unless either you or Dunhill Lily brings them to an end. We may suspend or end your access immediately if these Terms are breached.
19. Governing Law
These Terms are governed by the applicable laws of the United States, without affecting the mandatory consumer protection laws that may apply where you live — including, for customers in Australia and New Zealand, the consumer protections in force in those countries.
20. Returns and Refunds
Full details on returns and refunds are set out in our Return & Refund Policy, which forms part of these Terms.
21. Company Information
Store name: Dunhill Lily
Company name: Sa Collective LLC
Registration Number: 42-3368597
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China.
Email: info@dunhill-lily.com
Phone: +61 3 4713 9710
Customer Service Hours:
Monday to Friday: 9am - 6pm (AEST)
Monday to Friday: 11am - 8pm (NZST)
Saturday and Sunday: Closed